FAQ

Q: How long does it take for my ring to ship?
A: Because of the customization options we offer, our rings our made to order. Our standard production time is 3-5 business days. This time frame can be delayed based on our current order volume.

Q: Are your rings handmade?
A: Yes. All of our rings are handmade by one of our skilled jewelers. Every ring is made to order.

Q: What is Damascus Steel?
A: Damascus steel is created by combining multiple layers of metal then re-forging the material together. This process is repeated until the desired pattern is acquired. The metal is then dipped in an acid bath to eat away and highlight the finished product. You can see an example of Damascus steel on our materials page.

Q: What do I do if I ordered the wrong size?
A: We offer 1 free size exchange for your ring as long as you notify us within 14 days of the delivery date and ship it back to us within 15 days.

Q: Do you offer returns?
A: Please contact us at service@rawearthdesigns.com to inquire about returns. Because our rings are made to order, we look at returns on a case by case bases. If a return is accepted the customer is responsible for return shipping costs/fees.

Q: Do you ship internationally?
A: Yes, we do ship internationally.

 

For any other questions please contact us direct at service@rawearthdesigns.com.