Warranty and Refund Policy

  • Our rings are built to last but accidents do happen. If your ring needs any type of repair, please reach out to us and we will do everything we can to take care of you.
  • Our warranty DOES NOT apply to custom rings and precious metals such as gold.
Need a Different Size?
  • Raw Earth Designs offers 1 free size exchange for your ring as long as you notify us within 14 days of the delivery date and ship it back to us within 15 days. (Your ring must be returned in the condition that it was delivered in. Buyers are responsible for the return shipping costs/fees. If the item is not returned in its original condition, the buyer is responsible for the full replacement cost of the ring.)
  • Our Size Exchange Policy DOES NOT apply to custom rings.
    • If you need a size exchange for a custom ring, please contact us for more options.
Refunds
  • In order to initiate a refund request, please contact service@rawearthdesigns.com within 14 days of the delivery date. Buyers are responsible for return shipping costs/fees. If the item is not returned in its original condition.
  • We are unable to process refunds for ANY custom rings since every custom ring is made to your specifications.
  • We will not process a refund on a custom order because you do not like how it turns out.
Cancellations
  • We accept cancellations as long as you contact us within the first 24 hours of your order being placed. If you request a cancellation after the 24 hour period, we may cancel your order for a materials and processing fee.